Terms and Conditions


  2. Holder: City Group Co. KSCP (hereinafter referred to as “CONTROLLER“)

    Registered office: Sulaibiya Industrial Area, Block No. 2, Building No. 800100 Kuwait

    E-mail: feedback@citybuskw.com

  4. These Terms and Conditions regulate the use of the CityBusmobile application (hereinafter, the “App“), By accessing and using this App you acknowledge that you have read and accept these Terms and Conditions and agree to comply with them, as they establish the contractual relationship between you and City Group Co. KSCP.

    City Group Co. KSCP reserves the right to modify these Terms and Conditions at any time, as well as any other general or particular terms that may apply. The modifications made shall in no case affect the services that have been performed prior to the approval of said modifications, which shall in any case be governed by the Terms and Conditions in force at the time of performing said services. You will be deemed to have consented to any changes to the Terms and Conditions if you access our App after such changes have been made. In the event of material changes to the Terms and Conditions, the User will be expressly informed in order to accept or reject them. In the event that you reject them, you will no longer be able to use the App.

    It is the User’s responsibility to be aware of the Terms and Conditions in force at the time of commencement of the purchase process as defined in clause 8 of these Terms and Conditions. Likewise, City Group Co. KSCP reserves the right to suspend, interrupt or stop operating the App at any time.

    In any case, in order to be able to contract with City Group Co. KSCP, the User must have the necessary legal capacity to enter into contracts, in accordance with the minimum age and other legal requirements required by the regulations of each territory applicable to the contracting by each User. However, in the case of contracting by a minor, in accordance with the provisions of the applicable regulations in each case, it shall be presumed that said contracting has been carried out with the prior and express authorization of their parents, guardians or legal representatives, without prejudice to the fact that City Group Co. KSCP reserves the right to carry out as many verifications as it deems appropriate in this regard.

    The electronic document formalizing the contract regulating the commercial relationship between City Group Co. KSCP and each of the Users shall be filed by City Group Co. KSCP and may be consulted through our App, after authentication with your Username and password or the means established in each case. This hard copy may also be requested from the Customer Service Department (feedback@citybuskw.com) provided for in these Terms and Conditions.

  6. In order to facilitate the electronic purchase of the services offered through the CityBus App and to avoid having to ask Users for the same data each time they make a new purchase, it is necessary to register as a User of the App.

    A User shall be understood to be a person who enters the App to create an account and request the services offered (hereinafter, the “User“). At the end of the registration process, the App will confirm that the process has been completed correctly. User registration may be carried out at any time and only once, being free of charge and not subject to any condition or consideration whatsoever.

    The User will be able to access the registered PROFILE section with their Username and password. In their profile, the User will be able to find relevant information relating to services.

    To unsubscribe, the User must send an e-mail to the following address:

    Unsubscribing as a User will entail the deletion of their personal data, as well as the impossibility of making online bookings and purchases of services in the future until they do not register again, in accordance with the provisions of the Privacy Policy https://citybuskw.com/

  8. 4.1 Purpose of the service

    Through the CityBus App, City Group Co. KSCP provides the User with a transport service on urban, express and airport routes in real time; providing a holistic view of city transport systems and journey links to national network to improve the service they offer to commuters.

    City Group Co. KSCP as a public transportation operator,hasaccess toApp portal from which we control our fleet schedules, routes, product categories or offers if any and set rules. AFC (Automated Fare Collection) helps reduce complexity by removing the need for ticket counters, paper printing, card issuance etc. By reducing time spent managing cash, ticket print transactions and resulting to the seamless, easy to use service.

    CityBus App supports various payment methods such as bank cards, e-wallets, dynamically generated QR-codesetc. for transaction speed and shortening time in transit.

    City Group Co. KSCP will propose to the User that this mobile application not only will provide informational support – making it easy to track payments, check balances, plan journeys and view routes etc. but will also provide an alternative tool to engage customers, organize and automate fare collection and drive the urban mobility agenda throughout the city. (hereinafter, the “PROPOSAL“). Mobile application offers users a wide set of functionalities to help commuter/s on their journey and allows vehicles on the routes, plan journeys, view historical trips and payments, check balance of e-wallet through Mobile App.

  9. User BENEFITS
  10. 5.1 Multiple identity links

    The user can link multiple number of phone numbers and email IDs while creating account into the application. While maintaining a particular phone number as his/her primary account identification.

    The user can link cards to the application, making payment more convenient and secure.

    Prohibited uses

    The User shall be solely responsible for any illegal or unauthorized access or use of the App for financial or other reasons. Prohibited uses include, but are not limited to, the following:

    a) Disclosing, publishing, distributing, or sharing images or photographs that include images or personal information of third parties without having obtained the required consent from their owners and City Group Co. KSCP.

    b) Making use of the App and/or any of City Group Co. KSCP’s services in an unlawful manner or in any other manner that may undermine City Group Co. KSCP’s image, harm, overburden or damage the App, and/or endanger the physical safety or well-being of third parties.

    c) Create a false identity, provide and/or use false data in the User’s account, make false representations, provide false information about yourself and/or other persons and your relationship with them.

    d) Register as a User in the name of another person or in any other manner involving the use of other people’s identities and, in particular, identity theft.

  12. 6.1 Prior information

    These Terms and Conditions are freely available to all Users of the App.

    Access to the contracting process is completely free of charge, with no additional associated costs, apart from the cost of the User having an Internet connection.

    All the services are perfectly described, not including those issues that have not been expressly indicated in these Terms and Conditions or in the specific terms and conditions of the third parties that provide the service in accordance with that indicated in Clause 2 of these Terms and Conditions.

    The contract between City Group Co. KSCP and the User is understood to be perfected from the moment the User completes the contracting procedure by pressing the “CONFIRM” button, it being understood that the completion of all the phases of the electronic contracting procedure and the inclusion of all the data requested implies, together with the ticking of the corresponding box at the time the User registers, implies acceptance of both these Terms and Conditions and the specific terms and conditions of the third parties providing the service, which will be made available to the User prior to the completion of the contracting process, being a direct manifestation of the User’s willingness to accept them.

    When the user confirms the proposal, he will be liable to pay the due amount in lieu of availing services , failure to which services will be disbarred.

    6.2 False information

    The mobile application user is solely responsible for the origin, ownership, completeness, content, truthfulness, and accuracy of the information and/or documentation provided through the CityBus mobile App.

    Likewise, City Group Co. KSCP shall not be liable for the falsity of the information relating to the permits of the carriers when acting as a technology licensee for the provision of the service.

    6.3 Limitation of liability of the intermediary

    City Group Co. KSCP shall not be liable for the total or partial breach of the obligations derived from these Terms and Conditions and/or contracting of the services by the User derived from the breach by third party carriers or for the delay in the performance of the same due to force majeure.

    As referred to in clause 6.2, City Group Co. KSCP acts as an operator for the provision of transport services to the User. Therefore, it only provides the User with the necessary tools to be able to effectively book the journeys to be carried out.

    The User therefore exonerates City Group Co. KSCP from any liability that may arise from the transport services.City Group Co. KSCP is not responsible for the security of the data entered in the third-party payment platform, nor for the processing of the same by the owner of the same in the payment process for the service.

    Likewise, City Group Co. KSCP shall not be liable for any damage and/or loss and/or loss of profits or lost profits caused to any third party due to the use of their bank details without their consent by any buyer who purchases the services through the CityBus App.

    6.4 Force majeure

    City Group Co. KSCP does not undertake to strictly comply with the pick-up and drop-off times indicated in the proposal, as these may be prevented by external elements (unforeseeable changes in urban traffic, strikes, traffic accidents, etc.) or due to force majeure.

  14. This electronic contract is concluded under Kuwait law.

    The entire contracting process shall be carried out in the language of the country in which City Group Co. KSCP provides the service, unless it is possible that the User and City Group Co. KSCP may agree to enter into the contract in another language.

    The language of the contract shall be English. These Terms and Conditions may be saved and reproduced at any time by the User who purchases a service using the options of their Internet browser and must be accepted at the time of registration in the App or in the event of an essential modification of the same.

  16. Once the User account has been created, it is hereby informed that in accordance with the requirements of the applicable regulations, the Purchase Process will follow the following steps:

    8.1. Prerequisites: before starting the Purchase Process, you must be registered as a User, you must have identified yourself as a User on the App and you must have provided valid payment details through the App, if payment for the Services can be made with the App in the area. If the payment is not available through the app, then the user will need to make offline or online payments before accessing the features of the app.

    8.2. The mobile application offers users a wide set of functionalities to help commuters on their journey, vehicles on the routes, plan journeys, view historical trips, Smart Card and allows checking balance of e-wallet, and payments, purchase tickets through mobile.

    8.3. The user can link multiple smart cards to the application, making payment more convenient and secure.

    8.4. Registering/Enrollment as account holder is simple and does not require any extraordinaryskills. Post registration following features are most commonly experienced by User:

    a) Payment from single account

    b) Account top-up with payment instrument of choice

    c) Getting access to best product propositions

    8.5. In normal circumstances our commitment to process & confirm the acceptance for any special category (Student, Senior Citizen etc.) application is within 7 working days.

    8.6. Start of the purchase process: Once the PROPOSAL has been accepted, click on the “Confirm” button to start the purchase process.

    Throughout the purchase process, the User may consult these Terms and Conditions as well as the final price of the selected service. Once the contracting of the service has been confirmed, the User may not modify or cancel the order except in the cases foreseen by law or in the present Terms and Conditions.

  18. All final prices are quoted in local currency and include taxes, wherever applicable. Through the bank details entered by the User in the payment platform, a deduction will be made for the final amount of the service. The offers will be duly marked and identified, conveniently indicating the final price of the service, if applicable.

    Fees and taxes will be detailed at the end of the purchase process. Before accepting the price by clicking on the “Confirm” option, you will be able to find out the full final price of your journey, including, where applicable, the amount of any surcharges, discounts applied or other additional services.

    As established in point I, City Group Co. KSCP reserves the right to make any modifications it deems appropriate to the App at any time and without prior notice, including the the price scales. In any case, all these amounts will be shown to the User in a detailed manner during the contracting process.

  20. 10.1 Means of payment

    Pay the price of the services through the App, they may do so by any means of payment available at that time in the App.

    Payment for their journey is made in real time through the virtual POS once the details provided have been verified to be correct. Depending on the service category, payment may be made through the App and/or by means of a physical transaction between the User and the carrier.

    The payment of financial amounts via the Internet will be made through the platform provided by an external financial institution, which in any case will be hosted on a website under SSL secure protocol.

    In any case, the purchase will only be effective when City Group Co. KSCP receives confirmation of payment from the bank that owns the secure payment gateway. If the transaction is refused for any reason, or the full amount corresponding to the amount of the order (including surcharges for processing costs and bank transfer fees) is not provided, the order will be suspended, informing the User that the transaction has not been finalized.

    If the payment is not available through the app, then the user will need to make offline or online payments before accessing the features of the app, and before the delivery of the service.

    The City Group Co. KSCP App redirects the User to the website of the payment platform, at the time of the purchase process in which the User enters his/her bank details to proceed with the payment of the journey. Under no circumstances will City Group Co. KSCP be aware of the information relating to the payment details at the time of the purchase procedure, which are provided directly on the payment gateway (with security systems that prevent the interception, modification, or falsification of the information). City Group Co. KSCP cannot therefore be held liable for any fraudulent or improper use of these payment details by third parties.

    10.2 Invoice

    The User will be able to access his/her payment transaction history through “More menu – purchase history” feature of the App.

  22. For any query or incident, you may contact City Group Co. KSCP’ s customer service department at the email address indicated below and within the business hours established for this purpose.E-mail: feedback@citybuskw.com

    City Group Co. KSCP will respond to complaints or queries received as soon as possible, which in no case shall exceed one (1) month from the date on which the User submitted the complaint or query.

  24. The User’s personal data will be processed by City Group Co. KSCP in accordance with the provisions of the applicable regulations and its Privacy Policy citybuskw.com/

  26. For this agreement, the terms and conditions of the Kuwait Law are applicable.

  28. City Group Co. KSCP is the owner or, if applicable, has the corresponding licenses for the exploitation rights of the intellectual and industrial property of the App, as well as of all the contents offered therein, including, but not limited to, the platform itself, texts, photographs or illustrations, logos, trademarks, graphics, designs, interfaces, or any other information or content, and the services available through the same.

    Under no circumstances shall it be understood that access, browsing and use of the App by the user or the use, acquisition and/or contracting of products or services offered through the same implies a waiver, transmission, license or total or partial transfer of said rights by City Group Co. KSCP. The user has the right to use the contents and/or services of the App within a strictly domestic context and solely for the purpose of enjoying the services provided in accordance with this Legal Notice.

    References to registered trademarks or trade names, or other distinctive signs, whether owned by City Group Co. KSCP or third parties, implicitly prohibit their use without the consent of City Group Co. KSCP or their legitimate owners. At no time, unless expressly stated to the contrary, does access, browsing or use of the App and/or its contents confer on the user any rights over the distinctive signs included therein.

    All intellectual and industrial property rights over the contents and/or services of the App are reserved and, in particular, it is forbidden to modify, copy, reproduce, publicly communicate, transform or distribute, by any means and in any form, all or part of the contents included in the App, for public or commercial purposes, without the prior, express written authorization of City Group Co. KSCP or, where applicable, of the owner of the corresponding rights.

    Likewise, it is forbidden to remove or manipulate the copyright indications or other credits that identify the rights holders of the contents that the user finds in the App as well as the technical protection devices, digital fingerprints, or any protection mechanism or information incorporated into the contents offered in the App.

    In the event that the user sends information of any kind to City Group Co. KSCP through any of the channels provided for this purpose, the user declares, guarantees and accepts that he/she has the right to do so freely, that said information does not infringe any intellectual or industrial property rights, trade secrets or any other rights of third parties, and that said information is not confidential or harmful to third parties.

    The user acknowledges that he/she assumes responsibility, holding City Group Co. KSCP harmless for any communication that he/she provides personally or in his/her name, with said responsibility extending without restriction to the accuracy, legality, originality and ownership of the same.

    If the user becomes aware of the existence of any content that is illicit, illegal, contrary to the law or that could involve an infringement of intellectual and/or industrial property rights, he/she must notify City Group Co. KSCP immediately via the e-mail address feedback@citybuskw.com so that City Group Co. KSCP may proceed to take the appropriate measures.

    Likewise, in the event that any user or third party considers any of the contents of the App owned by City Group Co. KSCP infringes their intellectual and/or industrial property rights, as well as any other rights, they must send a communication to feedback@citybuskw.com with the following information:

    a) Identification details and contact details of the claimant or their legal representative.

    b) Documentation accrediting their status as owner of the allegedly infringed rights.

    c) Detailed account of the rights allegedly infringed by City Group Co. KSCP , as well as their exact location within the App.

    d) Express declaration by the claimant that the use of the content has been made without the consent of the owner of the allegedly infringed rights.


  • Chat Now !